Terms and Conditions

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Pricelist of Penalties

Download Pricelist of Penalties as PDF 

Data privacy statement

Data privacy statement according to XII. Zakon o elektroničkim komunikacijama

We are very pleased about your interest in our webpage and company. Despite the careful inspection of the websites and the external links, no liability can be accepted for the correctness and completeness of the information provided. The protection of your personal data by the collection, processing and use on the occasion of our homepage is an important request for us. The data is protected in the context of the laws. Below you will find more information, which data during your visit on the homepage seized and how these are used.

Gathering and processing of personal data

Each access to our homepage and each call on one of the homepage deposited file will be registered. We save this information for internal related statistics. Saved data are: Name of the called file, date and time of the call, transferred data set, message over successful call, browser and inquiring domain.Additionally, all personal information that you enter will be saved.

Use and passing on personal data

All the personal data entered will be used only to answer your inquiries, to complete proceedings and for technical administration. These personal data will be only passed on to other parties when this is necessary to complete proceedings, guarantee deliveries or set final payments. It is necessary that you agree to these terms but you can also delete your nextbike user account at any time. Deletion of your personal data will be proceeding when you delete your user account or if the use of your personal data is not possible.

Right to be informed

We will inform you about the saved personal data upon your written request.

Security advice

We are keen to protect your personal data with different technical and organized methods. By communication via e-mail we cannot assure a total security. So we suggest for important information to use postal services.

City maps

On our web pages we are using Google Maps and for the location of nextbike station terminals we are using Openstreetmap service. In that respect we follow the terms and conditions set by Privacy Policy of Google and Privacy Policy of Openstreetmap.

Payment of our services

For data processing we are using WorldPay payment services for reocurring payments via credit cards. In that respect we follow the Privacy Policy of WorldPay.

Payment options


American Express – Fraud Protection Guaranteed

When purchasing online, please use your American Express card and enjoy all the benefits of safe purchase guarantee*

Our guarantee
When using the American Express card for online payments, you will not be held liable for any costs of eventual abuse of the card which allows you to purchase online safely and without any worries.

We use the latest technologies in order to make your card details secure and we have a clear Online Privacy Protection Policy which we follow thoroughly.
*this service is available in selected countries as per decision of the issuing party. Please contact your American Express card issuer for more information.

MasterCard SecureCode

MasterCard SecureCode™ is a new MasterCard and your card issuer's service which provides you with additional security when purchasing online. You do not need a new MasterCard or Maestro® kcard to enjoy this service. You simply chose your personal MasterCard SecureCode and you should never share it with any Internet dealer. Private code brings additional security against non-authorized use of your credit or debit card when purchasing online

Each time you make an online payment with your MasterCard or Maestro card, your card issuer's window opens asking you to enter your personal SecureCode the same way you are being asked to enter your PIN at the ATM. Within just a few seconds, your card issuer confirms your data and enables you to complete your online purchase.

Verified by Visa

Verified by VisaTM is a new service enabling you to purchase online with additional security.
A simple Verified by VisaTM procedure confirms your identity when purchasing online in the web stores included in the program. This convenient way of payment is possible with your existing Visa card.
Besides, Verified by VisaTM is a quick procedure. It is enough to register with your credit card just once and create your own password. After the completed purchase at one of the web stores included in the program, you will see a Verified by VisaTM window. Simply enter your password and click "submit". Your identity will be confirmed and your payment secured.
In order to activate Verified by VisaTM on your Visa card and find out more about it, please contact your Visa card issuer.

Diners PayOnLine

Diners PayOnLine is the online payment system intended for web stores that wish to enable their customers to make their online purchases with Diners Club credit card.
Diners PayOnLine system enables safe authorization and charging of the customers whilst providing the web store with insight into all authorized transactions via special administration module. Transaction authorizations are being executed automatically and charging of the customers' accounts can be performed automatically or by a manual authorization using the administration module.

GeoTrust® QuickSSL® Premium certificate

Today's world requires top security. GeoTrust Quick SSL is only one of the solutions of GeoTrust company intended for online private buyers and businesses. The pages secured by GeoTrust SSL certificate enable 256-bit encryption providing the highest possible level of safety and protection. This certificate confirms that the communication between your web browser and web server of this page is completely private and safe.


The privacy of your data is safe and secured by SSL encryption. Web pages for online payments are secured by Secure Socket Layer (SSL) protocol with 128/256-bit data encryption. SSL encryption is a data coding procedure used against non-authorized accees during their transfer. This enables safe data transfer and disables non-authorized access to data during the communication between your computer and CorvusPay service and vice versa.

CorvusPay service and financial institutions (credit card issuers) exchange data via virtual private network (VPN) which is secured from non-authorized use. Credit card numbers are not being stored and are not available to non-authorized persons.